The brief
The client wanted someone who could understand the product well and maintain its quality at all times. The role covered developing and maintaining test cases, system and integration testing, bug tracking in Jira, managing user documentation, and helping with customer support and communication.
What we did
- Wrote and maintained the application's test cases.
- Ran system and integration testing.
- Tracked bugs in Jira.
- Kept the user documentation current and helped answer customer questions.
How it went
The contract closed with a 5.0 rating.
Why one person covering all of this works
A QA engineer who also handles documentation and customer questions sees the product the way its users do. When a customer reports confusion, it can become a test case for the next release, and what testing finds can go straight into the documentation.
What This Means for You
Need someone who owns quality inside your team? That is our dedicated QA engineer model.
See Dedicated QA Options